Position: Information Management Specialist

Duration: 3 months with possibility of renewal

Starting with: as quickly as possible

Duty station: Northeast Syria

Closing date of the vacancy: October 10, 2022 (continuing application)

Contextual presentation: Un Ponte Per (UPP) is an Italian NGO created in 1991. It began its activities under the name “Un ponte per Bagdad”, after the first Gulf War, with the aim of organizing solidarity initiatives in favor of the Iraqi civilian population. Over the next few years, the UPP’s missions expanded to include Serbia and other Middle Eastern and Mediterranean countries. The NGO aims to prevent armed conflict, protect human rights and support local civil society, particularly in the Middle East, by promoting the link between its humanitarian, peacebuilding and development programs. .

Since 2015, the UPP has been one of the main INGOs in the North East Syria (NES) response. Provide humanitarian aid and build the capacity of local actors in health and protection as well as in environmental health, including waste management. In partnership with local partners, the UPP was able to develop a comprehensive system of health services delivered in 26 facilities, including mobile units, hospitals, primary health care centers and a network of ambulances. For more information, please visit our website:

CONTEXTUAL CONTEXT: After 11 years of conflict, the protracted crisis in Syria continues to generate needs unprecedented in their scope, severity and complexity. Nationwide, 13.4 million people are considered to be in need of humanitarian assistance, of which approximately 12.4 million are in need of health services (HNO, 2022). The conflict has caused a severe disruption in the provision of health services, leading to a collapse of the health system in the areas most affected by the conflict. In northeast Syria (NES), 1.9 million people are considered to be in need of health services, out of a total population of 3 million. The health system faces enormous challenges related to a chronic shortage of financial resources, lack of health governance at the institutional level, disruption of the medical supply chain, flight of health workers and the violence against health care. As of 2020, the COVID-19 pandemic and the worsening economic situation in the country have further stretched and disrupted the already weak and fragile health system, thus affecting the availability and quality of health services, as well as the physical and mental well-being of the population. population, while no standard package of primary health care or health information system has been implemented in the NES so far. This has led to significant fragmentation of health care provision, challenging free and equal access to health care for the war-affected population, the quality of care provided, the ability of the health system to detect and to respond in a timely manner to health emergencies and epidemics, and raising significant concerns about the sustainability of such a system. The fragmentation of health governance and the absence of a harmonized health information system are also reported as crucial gaps that compromise the ability of the NES health system to adequately anticipate, monitor and respond to health emergencies and epidemics. public.

PURPOSE OF THE MISSION: The role of the IM specialist will be twofold: he/she will lead an assessment of the NES Health Management Information System (HMIS) used at different levels by various health actors, namely the Ministry of Health (DoH), Health Working Group (HWG), HWG health partner organizations, UN agencies, local authorities and health facilities across the NES. He/she will also review the different data collection tools and the data collected by the different NES actors in the context of health interventions. Based on the assessment, the IM Specialist will develop a proposal for a unified HMIS for use across the NES. The IM Specialist will also work with the UPP MEAL Manager and IM Officers to support the development of an HMIS system for use by the UPP and their implementing partners in their NES health facilities.


The Information Management Specialist will be responsible for:

  • Lead the development of the Health Assessment protocol, methodology and tools for Health Management Information System (HMIS) assessment in close collaboration with the Governance Medical Coordinator and MEAL Lead.
  • Lead the implementation and quality assurance of the assessment in the various SNE governorates, including the review of HMIS systems, data collected through the system, including data quality, data flow and reporting mechanisms and how data is used to inform decision-making.
  • Carry out a mapping of the different health actors in the NES, their HMIS tools and the different types of data collected through the systems.
  • Ensure coordination and information sharing with the relevant coordination mechanism within the NES and promote bilateral coordination with other actors engaged in the same sector of intervention.
  • Based on the assessment, delineate appropriate HMIS systems and conduct feasibility studies for their implementation and deployment. Possibly develop a dashboard tool to keep information up to date.
  • Develop a detailed proposal for the most appropriate HMIS system for the NES that could be adopted by the DoH and health actors across the NES.
  • Present the results of the assessment at the HWG meeting to various partners and revise the proposal accordingly based on partner feedback.
  • Develop an HMIS proposal for PPU across all of its supported health facilities in close collaboration with MEAL leads, IM leads and medical coordinators from PSU and partner organizations.
  • Provide technical guidance in the development and configuration of the HMIS system and provide training to PPUs and partner organization IM teams accordingly.
  • Perform any other task requested by superiors and relevant to his position for the achievement of the objectives of the project and the PPU.


  • Degree in a related field such as computer science, public health, health informatics or equivalent experience.
  • At least five years of experience in research and technical guidance of public health programs on information systems, monitoring and evaluation
  • Knowledge of various HMIS, data dashboard development and general HIS including DHIS2 design and configuration principles
  • Field implementation experience and M&E experience in health programs strongly preferred
  • Experience managing complex projects in humanitarian contexts
  • Excellent writing, communication and organizational skills
  • Fluency in English is essential; fluency in Arabic an asset
  • Experience with the international donor community is a plus
  • Experience in planning, organizing and prioritizing work, working under pressure and meeting deadlines.
  • Ability to work under pressure in stressful environments

The UPP requires a criminal background check certificate (issued no more than 3 months prior to the job offer date) to confirm a job offer. We are aware that in some countries, the issue of a criminal record certificate by the competent authorities may take several weeks. However, the UPP organizes selections to deploy personnel in emergency programs and the time between the offer of employment and the deployment in the field is often very short. Thus, we ask all candidates to prepare in time and to be able to quickly submit their certificate in the event of success in the selection.


  • Knowledge of the Middle East or similar humanitarian context
  • A specific knowledge of the economic context and the health system of Syria is a major asset;
  • Knowledge of Arabic and/or Kurdish.


Un Ponte Per is an international NGO committed to diversity and inclusion within its teams, respecting the principle of non-discrimination. The UPP encourages all applicants, regardless of gender, religion and ethnicity, including people with disabilities, to apply and become part of the organization.

Ethical conduct

UPP meets all minimum standards for ethical conduct and strives to raise its standards above the minimum. Zero tolerance is reserved for sexual abuse and exploitation and the abuse, violence, harm, injury and neglect of children. By applying, any applicant warrants that they have never breached any SEA and child protection standard and will not do so in the future. For the protection of beneficiaries, communities and partners, the UPP will conduct a thorough verification and verification of the references of the shortlisted candidates, as well as the contacts indicated by the candidate. Applicants are cautioned that the required background check could compromise their privacy. Shortlisted applicants must promptly provide an up-to-date criminal background check.

How to register

Interested candidates are invited to submit a detailed CV (PDF format) with permission to use and process the data on the basis of the EU Regulation 2016/679 – GDPR and a brief cover letter (PDF format) that includes contact information for three professional references (relevant and recent) to: [email protected]. Please refer “Instant Messaging Specialist – Last Name First Name” in the subject line of your email application and name the files attached to your application like name_name_CV, name_name_CL, etc.

Be informed that the UPP screens potential colleagues through anti-terrorism/anti-money laundering/anti-corruption/anti-fraud sanctions lists prior to job offer. Only selected candidates will be contacted.


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